What does WhatsApp and Telegram CRM integration give you?

Messenger leads automatically become CRM cards and reach the rep, the client gets an auto-reply, and the whole conversation is kept in one history. No enquiry gets lost on staff’s personal phones.

Do you need the WhatsApp Business API for integration?

A full WhatsApp-to-CRM integration requires the WhatsApp Business API — Meta’s official business channel. Telegram connects via the Telegram Bot API. We help you obtain the access and set up the connection turnkey.

How long does connecting messengers take?

Connecting one channel with lead capture launches in 1 week, two channels with notifications and history in 2 weeks, and the full system with broadcasts and routing in 3–4 weeks. Timelines depend on access being ready.

On which platforms do you build the integration?

The links between messengers and the CRM are built on no-code/low-code platforms — Make, Zapier, n8n — and API and webhook integrations. This lets us launch scenarios fast without an in-house developer.

Can you send broadcasts and reminders via messengers?

Yes. We set up segmented broadcasts, booking confirmations, meeting reminders and order-status notifications. For WhatsApp we use approved message templates following WhatsApp Business API rules.

Do leads reach the right rep directly?

Yes. We set up routing: a lead reaches the rep by area, region or workload. A card is created in the CRM and the employee gets a notification to reply within the first minutes.

Is it safe to connect messengers to our data?

Yes, when set up correctly. Connections use the official WhatsApp Business API and Telegram Bot API, permissions are kept to a minimum and actions are logged. We do not share your data with third parties without consent.

Which CRMs do you integrate with messengers?

We connect popular CRMs, Google Workspace, spreadsheets and payment services — anything with an API. If a CRM has no ready connector to WhatsApp or Telegram, we integrate via webhooks on Make, Zapier or n8n.

Is a single chat history kept?

Yes. All messages from WhatsApp and Telegram are saved in the client card in the CRM, so any rep sees the full context. This removes confusion when a client is handed between employees.

What is included in the messenger integration price?

The price includes a process audit, turnkey scenario setup, connecting the WhatsApp Business API and Telegram to the CRM, testing on real messages, team instructions and launch support. Platform and WhatsApp Business API fees are paid separately.

AI & automation

Messenger integration with CRM.

No lost leads

Messages from WhatsApp and Telegram land in your CRM and team instantly.

Auto-replies 24/7

Confirmations, reminders and notifications go out with no human involved.

Single history

All messenger conversations are stored in the client card in your CRM.

Live in 1–2 weeks

We connect WhatsApp Business API and Telegram via Make, Zapier or n8n.

Leads from WhatsApp and Telegram land in your CRM and team instantly — none get lost.

We link WhatsApp Business API and Telegram to your CRM via Make, Zapier or n8n. Auto-replies, notifications, confirmations and a single chat history. Launch in 1–2 weeks, quote within 24–48 hours.

WhatsApp Telegram Take the AI briefing

No lost leads

Messages from WhatsApp and Telegram land in your CRM and team instantly.

Auto-replies 24/7

Confirmations, reminders and notifications go out with no human involved.

Single history

All messenger conversations are stored in the client card in your CRM.

Live in 1–2 weeks

We connect WhatsApp Business API and Telegram via Make, Zapier or n8n.

Quick answer

WhatsApp and Telegram CRM integration links messengers to your management system, where client messages automatically become leads, reach the rep and keep a single chat history. A basic connection via WhatsApp Business API and Telegram is built in 1–2 weeks on Make, Zapier or n8n. Request a quote — we reply within 24–48 hours.

This page explains integrating WhatsApp and Telegram messengers into business processes and CRM for small and medium businesses in Valencia and across Spain. We cover how messenger leads automatically reach your CRM and rep, how to set up auto-replies, notifications, confirmations, broadcasts and reminders, and how to build a single chat history in the client card. By integration we mean connecting WhatsApp Business API and Telegram to your CRM via no-code/low-code platforms — Make, Zapier, n8n — and APIs. Below you will find a step-by-step launch plan, a reference for cost and timelines, and answers to common questions. At the end — our “AI & automation” packages with real prices and related services.

How do you connect WhatsApp and Telegram to a CRM?.

Start with one channel and one scenario — lead capture

The connection starts with one channel and one process: most often capturing leads from WhatsApp or Telegram into the CRM. WhatsApp requires access to the WhatsApp Business API; Telegram needs a bot via the Telegram Bot API. Then messages are linked to the CRM through Make, Zapier or n8n: a card is created, the rep is notified and the client gets an auto-reply. The basic scenario launches in 1–2 weeks without an in-house developer.

Messenger integration diagram: leads from WhatsApp and Telegram into CRM — Leads from WhatsApp and Telegram land automatically in the CRM and with the rep.

1Pick the main channel — WhatsApp or Telegram — and the first process (lead capture).
2Get access to the WhatsApp Business API or create a bot via the Telegram Bot API.
3Decide which CRM and which rep the leads should reach.
4Choose the connecting platform: Make, Zapier or n8n for your integrations.
5Build the scenario: message → CRM card → notification to the rep.
6Set up the auto-reply to the client and the lead confirmation.
7Test on real messages and handle delivery errors.
8Go live, measure response time and add the second channel and broadcasts.

How much does messenger integration cost and what is included?.

Messenger automation for business: auto-replies, notifications and broadcasts — Auto-replies, confirmations and reminders go to clients with no manual work.

Price depends on the number of channels and scenarios, not company size

Cost is driven by the number of channels you connect (WhatsApp, Telegram), the number of scenarios (leads, auto-replies, broadcasts, reminders) and the complexity of the logic. Connecting one channel to the CRM costs noticeably less than a single system with broadcasts and history across all messengers. Exact prices for “AI & automation” are in the packages block below; here is a reference of what each level covers and who it fits.

Level	What we connect	Timeline	Who it fits
Start	1 channel: leads from WhatsApp or Telegram to CRM, auto-reply	1 week	Small business, first channel in CRM
Growth	2 channels: notifications, confirmations, reminders, single history	2 weeks	Growing team with message volume
Full system	WhatsApp + Telegram, broadcasts, segments, routing to reps	3–4 weeks	Business with sales and support

Why integrate WhatsApp and Telegram into your business?.

Clients already message you — that is where you should serve them

Messengers have become the main channel for talking to a business: clients message on WhatsApp and Telegram more than they call or email. Without integration these messages get lost on reps’ personal phones and the chat history is scattered. Integration with the CRM gathers leads in one place, replies instantly and leaves no enquiry unanswered. The scale of the messenger audience is confirmed by the platform’s own official data.

Expert opinion

«More than 2 billion people use WhatsApp worldwide, and over 200 million businesses use WhatsApp Business tools to communicate with their customers.»

Meta (WhatsApp) — Official WhatsApp Business data. Source

In short

In short: where to start and what to expect.

WhatsApp and Telegram CRM integration removes lost leads and brings all conversations into one system. Start with one channel and one scenario — capturing leads in the CRM with an auto-reply — and launch it in 1–2 weeks via the WhatsApp Business API, Telegram Bot API and a link on Make, Zapier or n8n. Cost depends on the number of channels and scenarios, not company size. From there you add notifications, confirmations, broadcasts, reminders and a single history. Request a quote — we will prepare your plan and estimate for “AI & automation” within 24–48 hours.

AI and automation

AI automation

n8n, Make, GPT-API, voicebots, document OCR. Set it up once — frees your team 4–8 hours every week.

Implement once — saves hours every day. All prices include 21% VAT.

First automations in 7–14 days

SEO7 Start

from€590

3–5 ready automation scenarios on n8n/Make. For example: 1) AI sorts Gmail emails into a sheet + Telegram alert; 2) website lead → AI qualifies it → CRM record + WhatsApp reply to the client; 3) client voice message → transcript → Trello task. First result in 2 weeks.

à la carte

€990−€400

Timeline

7–14 days

3–5 ready n8n/Make scenarios
AI consulting + strategy
Automation audit

Top

AI employees work for you

SEO7 Pro

from€1790

Smart AI scenarios with GPT + marketing and reviews automation. Generative content engine. AI agent handles sales. Implement once — saves hours every day.

à la carte

€2690−€900

Timeline

14–30 days

Smart AI scenarios with GPT
Marketing and reviews automation
Generative content engine

Pro

Your own AI on your server

SEO7 Max

from€3490

AI employees (sales agents) + local LLM on your server + AI avatar for presentations. Data never leaves the company. Full independence from OpenAI.

à la carte

€4990−€1500

Timeline

30–60 days

AI employees — sales agents
Local LLM on client server
AI avatar for presentations

First automations in 7–14 days

SEO7 Start

from€590

à la carte

€990−€400

Timeline

7–14 days

3–5 ready n8n/Make scenarios
AI consulting + strategy
Automation audit

Top

AI employees work for you

SEO7 Pro

from€1790

Smart AI scenarios with GPT + marketing and reviews automation. Generative content engine. AI agent handles sales. Implement once — saves hours every day.

à la carte

€2690−€900

Timeline

14–30 days

Smart AI scenarios with GPT
Marketing and reviews automation
Generative content engine

Pro

Your own AI on your server

SEO7 Max

from€3490

AI employees (sales agents) + local LLM on your server + AI avatar for presentations. Data never leaves the company. Full independence from OpenAI.

à la carte

€4990−€1500

Timeline

30–60 days

AI employees — sales agents
Local LLM on client server
AI avatar for presentations

All prices include VAT (21%).

Shall we discuss your project?

A short brief — we’ll come back with a plan and quote within 24–48 h. No pressure.

WhatsApp Telegram Take the AI briefing

Messenger integration with CRM.

How do you connect WhatsApp and Telegram to a CRM?.

Start with one channel and one scenario — lead capture

How much does messenger integration cost and what is included?.

Price depends on the number of channels and scenarios, not company size

Why integrate WhatsApp and Telegram into your business?.

Clients already message you — that is where you should serve them

In short: where to start and what to expect.

AI automation

SEO7 Start

SEO7 Pro

SEO7 Max

SEO7 Start

SEO7 Pro

SEO7 Max

Shall we discuss your project?

Frequently asked questions.

Related links.