Chatbots for business
Answers 24/7
Customers get an instant reply — at night, on weekends and on public holidays.
Knowledge base
The bot answers strictly from your data: delivery, payment, warranty, opening hours.
Less support load
Up to 80% of routine enquiries are resolved without a human agent.
Escalation to agent
Complex situations are handed to a live agent with the full conversation history.
Instant answers to common questions from your knowledge base — at night, on weekends and with no queues.
The FAQ bot handles routine enquiries about delivery, payment, warranty and opening hours. Support only receives complex cases that need a live agent. Launch on WhatsApp and Telegram in 1–2 weeks.
Answers 24/7
Customers get an instant reply — at night, on weekends and on public holidays.
Knowledge base
The bot answers strictly from your data: delivery, payment, warranty, opening hours.
Less support load
Up to 80% of routine enquiries are resolved without a human agent.
Escalation to agent
Complex situations are handed to a live agent with the full conversation history.
Quick answer
A FAQ support chatbot is a 24/7 support bot that instantly answers common customer questions from your knowledge base: delivery, payment, warranty, opening hours. Automating routine enquiries reduces support load and cuts operational costs. Complex requests are escalated to a live agent with the chat history. Works on WhatsApp, Telegram and your website; launch in 1–2 weeks. Request a quote — we reply within 24–48 hours.
This page explains FAQ support bots for businesses across Valencia and Spain: how they work, what they cost, what they automate and how they escalate complex cases to a live agent. A FAQ support chatbot is a bot trained on your knowledge base (documentation, FAQ page, support scripts): it answers customers on WhatsApp, Telegram and your website around the clock, with no waiting or queues. Routine questions — delivery, payment, warranty, opening hours — are answered instantly. Complex cases are automatically escalated to a live agent along with the full conversation history. Below you will find a step-by-step launch plan, a reference for cost and timelines, IBM analytics on customer service costs and answers to 10 common questions. At the end — our "Chatbots for business" packages with real prices and related services.
The FAQ bot receives your knowledge base — FAQ page, instructions, support scripts — and turns it into automatic replies. The customer writes on WhatsApp or Telegram and the bot finds the right answer in a fraction of a second. If the question is outside the knowledge base or requires human involvement, the bot escalates the chat to an agent with the full conversation history. Support runs without interruption: at night, on weekends and on public holidays.
Cost depends on the number of channels (WhatsApp, Telegram, website), the size of the knowledge base and the complexity of the escalation logic. A basic single-channel bot with a ready knowledge base costs noticeably less than a multichannel solution with dynamic answers and CRM integration. Exact prices for "Chatbots for business" are in the packages block below; here is a level-by-level reference.
| Level | What is included | Timeline | Who it fits |
|---|---|---|---|
| Start | One channel (WhatsApp or Telegram), up to 50 Q&A knowledge base, agent escalation | 1 week | Small business, first FAQ bot |
| Growth | 2 channels, up to 150 Q&A, question categories, enquiry statistics | 2 weeks | Growing business with multiple support channels |
| Full | Multichannel + CRM, dynamic answers from DB, analytics and retraining | 3–4 weeks | Business with high enquiry volume and multiple support teams |
The key factor is the quality and completeness of the knowledge base. The better the answers to common questions are structured (delivery, payment, warranty, opening hours), the higher the share of automatically resolved enquiries. Automating routine requests noticeably cuts the operational costs of support. Unusual cases are detected by the bot and handed to an agent — support never loses a customer.
Expert opinion
«According to IBM estimates, businesses spend around $1.3 trillion annually handling customer enquiries, a large share of which are repetitive routine questions. Chatbots can automate up to 80% of such enquiries and significantly reduce the operational costs of support.»
In short
The 24/7 FAQ support chatbot handles routine customer enquiries — delivery, payment, warranty, opening hours — and answers instantly from your knowledge base on WhatsApp and Telegram. Complex cases are automatically escalated to an agent with the full chat history. This approach reduces support load and frees the team from routine. A basic bot launches in one week; a multichannel solution with CRM integration takes 3–4 weeks. Request a quote — we will prepare the plan and estimate for "Chatbots for business" within 24–48 hours.
Chatbots for business
Bots on WhatsApp, Telegram, Instagram and your site. They answer questions, book meetings and accept payments 24/7.
Set up once — runs 24/7. All prices include 21% VAT.
All prices include VAT (21%).
A short brief — we’ll come back with a plan and quote within 24–48 h. No pressure.
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