AI & automation
Hands-off surveys
The NPS question reaches the client by email or WhatsApp right after the purchase.
Reviews in one place
We guide promoters to a public review; answers are stored and sorted in your CRM.
Detractors to the rep
An unhappy client reaches the rep immediately, while the issue can still be fixed.
Segments and triggers
Segmentation and triggered campaigns re-engage dormant clients via Make or Zapier.
We measure loyalty and grow repeat sales: surveys, reviews and campaigns run on their own.
NPS automation asks the customer whether they would recommend you after a purchase, collects reviews and triggers the right campaign without the team. Launch in 1–2 weeks, with an effect of more repeat sales and a fast reaction to unhappy clients.
Hands-off surveys
The NPS question reaches the client by email or WhatsApp right after the purchase.
Reviews in one place
We guide promoters to a public review; answers are stored and sorted in your CRM.
Detractors to the rep
An unhappy client reaches the rep immediately, while the issue can still be fixed.
Segments and triggers
Segmentation and triggered campaigns re-engage dormant clients via Make or Zapier.
Quick answer
Marketing automation and NPS surveys connect CRM, email and WhatsApp: after a purchase the client automatically receives the recommendation question, answers are sorted and segmentation triggers the right campaign with no manual work. A basic scenario goes live in 1–2 weeks on Make or Zapier and multiplies the share of reviews collected. Request a quote — we reply within 24–48 hours.
This page explains marketing automation and NPS surveys for small and medium businesses in Valencia and across Spain. NPS (Net Promoter Score) is a loyalty metric based on a single question: “How likely are you to recommend us, from 0 to 10?” Answers of 9–10 are promoters, 7–8 are passives and 0–6 are detractors. We cover how to send the survey automatically after a purchase or service, collect and sort reviews, segment customers and trigger campaigns, re-engage dormant clients and route unhappy ones straight to the rep. These scenarios are built on no-code platforms (Make, Zapier) and CRM integrations with email and WhatsApp via API. Below you will find a step-by-step launch plan, a reference for levels and timelines, the original source of the NPS metric from Harvard Business Review and answers to common questions. At the end — our “AI & automation” packages with real prices and related services.
The NPS survey is built around one recommendation question on a 0–10 scale. The key is to send it at the right moment: a few days after the purchase or once the service closes, while the impression is fresh. Then the scenario sorts answers itself: promoters (9–10) go to a public review, passives (7–8) enter a campaign and detractors (0–6) are routed straight to the rep. It is built on Make or Zapier over your CRM, email and WhatsApp without an in-house developer.
Cost is driven by the number of scenarios (survey, review collection, segmentation, re-engagement), how many channels you use (email, WhatsApp) and the complexity of the logic. A basic NPS survey with answer sorting costs noticeably less than full marketing automation with triggered chains. Exact prices for “AI & automation” are in the packages block below; here is a reference of what each level covers and who it fits.
| Level | What we automate | Timeline | Who it fits |
|---|---|---|---|
| Start | Post-purchase NPS survey and sorting by score | 1 week | Small business, first loyalty measurement |
| Growth | Survey + review collection, segmentation and detractor hand-off | 2 weeks | Business with client flow and repeat sales |
| Loyalty turnkey | Triggered campaigns and re-engagement of dormant clients by segment | 3–4 weeks | Companies growing LTV and repeat sales |
NPS is valuable because it reduces loyalty to a single question that is easy to ask automatically and compare over time. A customer’s willingness to recommend is a strong predictor of growth: promoters bring new clients and buy again, while detractors warn of a problem before it hits revenue. That is why the survey should be sent automatically after each purchase and answers routed to their scenarios right away.
Expert opinion
«A customer’s willingness to recommend the company (Net Promoter Score) is one of the strongest predictors of growth: the answer to a single recommendation question correlates with the company’s growth rate.»
In short
Marketing automation and NPS surveys measure loyalty and grow repeat sales with no manual work. Start with one automatic post-purchase survey — an NPS question by email or WhatsApp — and answer sorting: promoters to a review, detractors to the rep. It is built on Make or Zapier over your CRM in 1–2 weeks. Cost depends on the number of scenarios and channels, not company size. From there you add segmentation, triggered campaigns and re-engagement of dormant clients. Willingness to recommend is a strong predictor of growth, so the metric is worth measuring regularly. Request a quote — we will prepare your plan and estimate for “AI & automation” within 24–48 hours.
AI and automation
n8n, Make, GPT-API, voicebots, document OCR. Set it up once — frees your team 4–8 hours every week.
Implement once — saves hours every day. All prices include 21% VAT.
All prices include VAT (21%).
A short brief — we’ll come back with a plan and quote within 24–48 h. No pressure.
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