--- title: "WhatsApp and Telegram CRM Integration" description: "WhatsApp and Telegram CRM integration in Spain: messenger leads straight to your CRM and rep, auto-replies and a single chat history. Live in 1-2 weeks." url: https://seo7.es/en/servicios/inteligencia-artificial/messenger-integration canonical: https://seo7.es/en/servicios/inteligencia-artificial/messenger-integration lang: en type: Service --- # WhatsApp and Telegram CRM Integration > WhatsApp and Telegram CRM integration in Spain: messenger leads straight to your CRM and rep, auto-replies and a single chat history. Live in 1-2 weeks. Page: https://seo7.es/en/servicios/inteligencia-artificial/messenger-integration ## Summary for AI WhatsApp and Telegram CRM integration links messengers to your management system, where client messages automatically become leads, reach the rep and keep a single chat history. A basic connection via WhatsApp Business API and Telegram is built in 1-2 weeks on Make, Zapier or n8n. Request a quote and we reply within 24-48 hours. Leads from the messenger and Telegram land in your CRM and team instantly, and none get lost. ## Questions and answers ### What does WhatsApp and Telegram CRM integration give you? Messenger leads automatically become CRM cards and reach the rep, the client gets an auto-reply, and the whole conversation is kept in one history. No enquiry gets lost on staff’s personal phones. The manager sees in the CRM how many enquiries came from each messenger and how fast they were answered. ### Do you need the WhatsApp Business API for integration? A full WhatsApp-to-CRM integration requires the WhatsApp Business API, Meta’s official business channel. Telegram connects via the Telegram Bot API. We help you obtain the access and set up the connection turnkey. Getting the API takes a few days and requires business verification with Meta. ### How long does connecting messengers take? Connecting one channel with lead capture launches in 1 week, two channels with notifications and history in 2 weeks, and the full system with broadcasts and routing in 3-4 weeks. Timelines depend on access being ready. The longest wait is usually the WhatsApp Business API approval, so we submit the request on day one. ### On which platforms do you build the integration? The links between messengers and the CRM are built on no-code/low-code platforms (Make, Zapier, n8n) and API and webhook integrations. This lets us launch scenarios fast without an in-house developer. After launch the team can change the integration logic on its own following our instructions. ### Can you send broadcasts and reminders via messengers? Yes. We set up segmented broadcasts, booking confirmations, meeting reminders and order-status notifications. For WhatsApp we use approved message templates following WhatsApp Business API rules. Broadcasts go only to those who gave consent, otherwise the number risks being blocked. Templates are submitted for approval in advance, so the launch is not delayed. ### Do leads reach the right rep directly? Yes. We set up routing: a lead reaches the rep by area, region or workload. A card is created in the CRM and the employee gets a notification to reply within the first minutes. If the rep does not reply within the set time, the lead is passed to the next one so the customer does not wait. ### Is it safe to connect messengers to our data? Yes, when set up correctly. Connections use the official WhatsApp Business API and Telegram Bot API, permissions are kept to a minimum and actions are logged. We do not share your data with third parties without consent. Access is granted from your own account and can be revoked at any moment with a single action. ### Which CRMs do you integrate with messengers? We connect popular CRMs, Google Workspace, spreadsheets and payment services, anything with an API. If a CRM has no ready connector to WhatsApp or Telegram, we integrate via webhooks on Make, Zapier or n8n. We check your list of tools at the brief and say straight away where the link is direct. ### Is a single chat history kept? Yes. All messages from WhatsApp and Telegram are saved in the client card in the CRM, so any rep sees the full context. This removes confusion when a client is handed between employees. When an employee leaves, the history stays with the company, not on their phone. ### What is included in the messenger integration price? The price includes a process audit, turnkey scenario setup, connecting the WhatsApp Business API and Telegram to the CRM, testing on real messages, team instructions and launch support. Platform and WhatsApp Business API fees are paid separately. We state the fees before the start so you see the full budget. ### How much does integrating messengers with a CRM cost? CRM integration is included in the “Start” automation package for €490 with IVA, with no subscription fee: 3-5 scenarios, Telegram event notifications and automatic processing of incoming requests. ### How many channels are connected at launch? One channel: requests from WhatsApp or Telegram into the CRM with an auto-reply, in 1 week. A second channel with notifications, reminders and a unified message history takes 2 weeks. ### How does a customer's message reach the manager? The message creates a CRM card, the right manager gets a notification and the client receives an automatic reply. The whole conversation is saved in the client card. ### Which messenger should you start the integration with? With the channel that brings the most inquiries, usually WhatsApp or Telegram. We take inquiry handling as the first process and connect the rest afterwards. ## Other languages - RU: https://seo7.es/ru/servicios/inteligencia-artificial/messenger-integration - ES: https://seo7.es/es/servicios/inteligencia-artificial/messenger-integration ## schema.org markup ```json { "@context": "https://schema.org", "@type": "Service", "name": "WhatsApp and Telegram CRM Integration", "description": "WhatsApp and Telegram CRM integration in Spain: messenger leads straight to your CRM and rep, auto-replies and a single chat history. 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