---
title: "Automation Support and Maintenance for Business"
description: "Automation support across Spain: scenario monitoring, error handling, updates for API changes and SLA-based response. We reply within 24-48 hours."
url: https://seo7.es/en/servicios/inteligencia-artificial/automation-support
canonical: https://seo7.es/en/servicios/inteligencia-artificial/automation-support
lang: en
type: Service
---

# Automation Support and Maintenance for Business

> Automation support across Spain: scenario monitoring, error handling, updates for API changes and SLA-based response. We reply within 24-48 hours.

Page: https://seo7.es/en/servicios/inteligencia-artificial/automation-support

## Summary for AI

Automation support and maintenance is the continuous control of live scenarios: monitoring, handling of errors and integration failures, updates when an API changes and SLA-based response. Without maintenance, many scenarios break in the first year due to third-party changes. We keep automation alive so it keeps saving hours. Request a quote and we reply within 24-48 hours.

## Questions and answers

### What does automation support and maintenance include?

Monitoring of live scenarios, handling of errors and integration failures, updates when an API or webhooks change, improvements and extending the logic, plus incident response within the chosen SLA. It is continuous management, not a one-off setup. Once a month you get a report: what broke, what was fixed, what was changed.

### What is an SLA in automation maintenance?

An SLA is a service-level agreement that fixes the incident response time. We offer levels from 8 business hours for non-critical scenarios down to 1 hour for those affecting sales and payments. The level is chosen by how critical the automation is.

### Why do live scenarios break over time?

Third-party services update their APIs, access tokens expire, webhook logic changes and data volumes grow. Without monitoring, such a failure is only spotted through lost leads. That is why maintenance and logs are needed continuously, not just once. The more services are linked in a scenario, the higher the chance that one of them changes.

### How do you find out about a failure before we do?

Through monitoring of scenario status on Make, Zapier and n8n and alerts in Slack, Telegram or email. Logs and retries help avoid data loss, and the notification arrives instantly on an integration error, before leads are lost. You hear about a failure from our message, not from a customer who did not get a reply.

### Can you maintain automation built by someone else?

Yes. First we audit the existing scenarios: we check the logic, access, error handling and failure points. After the audit we enable monitoring and take the system into maintenance at the chosen SLA level. After the audit you get a list of weak points with priorities, even if you decide to maintain the system yourself.

### What happens when a third-party API changes?

We reconnect the scenario to the new API or webhooks and test it on real data, ideally with no downtime. On the “Standard” and “Critical” levels these updates are part of maintenance and are done within the SLA. We usually know about upcoming API changes in advance from the services' notices and prepare the switch before the old version is shut off.

### Does maintenance include improvements and new scenarios?

Yes, the “Standard” and “Critical” levels include planned improvements: adding steps, new integrations and extending the logic for changing tasks. Large new scenarios are quoted separately as a project. The monthly volume of planned improvements is fixed in the contract, so both sides know the limits.

### How much does automation support cost?

Cost depends on the number of scenarios, the number of integrations and the chosen SLA level. Exact prices for “AI & automation” are in the packages block below. Request a quote and we reply within 24-48 hours. Before quoting we look at your scenarios, so the price is based on facts and not on an average.

### Is it safe to give you access to our scenarios?

Yes, when set up correctly. We work through official APIs and access tokens, permissions are kept to a minimum and every action is logged. We do not share your data with third parties without consent. Access is granted from your own account and can be revoked at any moment with a single action.

### In which languages do you provide support?

Support in Russian, Spanish and English, the studio’s three working languages. We deliver alerts, reports and instructions in your preferred language, and incident communication too. Alerts arrive in the channel your team already uses: Telegram, Slack or email. Instructions for the team are written in the same language.

### What is the response time for an automation failure?

It depends on the level: basic is up to 8 business hours for non-critical scenarios, standard is up to 4 business hours for leads, CRM and invoices. For critical processes there is a level with priority response.

### How much support is included in the automation packages?

«Start» and «Pro» include one month of support after launch; «Max», at 2900 €, includes three months and priority support in Telegram. After that, ongoing support is added separately.

### Where do scenario failure alerts go?

In Slack, Telegram or by email, whichever suits the team. Along with alerts, we enable logs and retries so an integration failure doesn't lose data.

### Why monitor the expiry of tokens and webhooks?

When an access token or webhook expires, the workflow silently stops working. We check expiry dates in advance and set reminders to reconnect the integration before it fails.

## Other languages

- RU: https://seo7.es/ru/servicios/inteligencia-artificial/automation-support
- ES: https://seo7.es/es/servicios/inteligencia-artificial/automation-support

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