--- title: "FAQ Support Chatbot 24/7 for Business" description: "FAQ support chatbot across Spain: answers customers 24/7 from your knowledge base, cuts support load and escalates complex cases to an agent. Quote in 24-48 h." url: https://seo7.es/en/servicios/bots-messengers/faq-support canonical: https://seo7.es/en/servicios/bots-messengers/faq-support lang: en type: Service --- # FAQ Support Chatbot 24/7 for Business > FAQ support chatbot across Spain: answers customers 24/7 from your knowledge base, cuts support load and escalates complex cases to an agent. Quote in 24-48 h. Page: https://seo7.es/en/servicios/bots-messengers/faq-support ## Summary for AI A FAQ support chatbot is a 24/7 support bot that instantly answers common customer questions from your knowledge base: delivery, payment, warranty, opening hours. Automating routine enquiries reduces support load and cuts operational costs. Complex requests are escalated to a live agent with the chat history. Works on WhatsApp, Telegram and your website; launch in 1-2 weeks. ## Questions and answers ### What is a FAQ support chatbot in simple terms? It is a chatbot trained on your data (FAQ page, instructions and scripts) that answers customers on WhatsApp and Telegram instantly, without a human agent. Complex questions are passed to a live employee. The customer gets an answer at night and on weekends, while the team deals only with the complex cases. ### Which messaging channels does the FAQ bot work on? The main channels are WhatsApp and Telegram. If needed, we connect the website chat and other channels. The bot works across multiple channels simultaneously with a single knowledge base. An answer is edited once and takes effect immediately in every channel where the bot works. ### How does the FAQ bot transfer the chat to an agent? When a question is outside the knowledge base or the customer asks for an agent, the bot switches the conversation to a live employee and passes the full conversation history. The agent sees the context and continues without unnecessary questions. ### How many questions does the knowledge base need to launch the bot? To start, 20-50 question-answer pairs on the most common topics are enough: delivery, payment, warranty, returns, opening hours. The base is expanded after launch based on real enquiries. Answers you already give in chats and calls go into the base almost unchanged; nothing needs writing from scratch. ### Do we need a WhatsApp Business API account? For a fully automated bot on WhatsApp, the official WhatsApp Business API is needed. We help with the setup. For Telegram, creating a bot via BotFather is sufficient and free. Connecting the WhatsApp Business API takes a few days and requires business verification with Meta. ### How quickly does the FAQ support bot launch? A basic bot with one channel and a ready knowledge base launches in 1 week. A multichannel solution with CRM integration takes 3-4 weeks. Timelines depend on the size of the knowledge base and how quickly access is provided. During the first week after launch we review real dialogues and fix the answers customers do not grasp at once. ### Can the knowledge base be updated after launch? Yes. The knowledge base can be expanded and edited at any time, by you or by us. We recommend updating it every 1-2 weeks based on questions the bot could not answer on its own. The bot collects the list of unanswered questions by itself, so the material for expanding the base is always at hand. ### How secure is customer data in the chatbot? The bot works through the official WhatsApp and Telegram APIs; data is not stored uncontrollably. We configure minimum required permissions and log actions. Confidential information is not shared with third parties. The chat history can be stored in your own CRM rather than with a third-party service. ### Do you support the bot after launch? Yes. We offer support and maintenance: error monitoring, knowledge base expansion, escalation logic adjustments and technical updates. We also hand over full control to your team with instructions. You choose the support format: monthly maintenance or one-off fixes on request. ### What happens if a customer writes something not in the knowledge base? The bot recognises that it cannot answer and offers the customer to contact an agent or leave a contact for a callback. The request is logged and becomes material for expanding the knowledge base. The customer is never left hanging: they always see what to do next. ### How many questions can be loaded into the FAQ bot's knowledge base? The starter option has up to 50 questions and answers on one channel, with a 1-week turnaround. The 2-channel option holds a base of up to 150 questions with categories and inquiry statistics. ### What share of inquiries does an FAQ bot handle? Up to 80% of typical inquiries are resolved without an operator: delivery, payment, warranty, opening hours. The bot hands the rest to a live operator together with the chat history. ### How much does an FAQ support bot cost? An FAQ bot built on your own question base is included in the "Start" package for €290 incl. IVA, with no monthly fee. The package covers WhatsApp and Telegram, handoff of complex questions to a human, lead notifications and 14 days of free scenario edits. ### What is the bot's knowledge base made of? From the site's FAQ page, scripts and typical support answers. We arrange them into main menu sections and set rules for when the bot hands the conversation over to an operator. ## Other languages - RU: https://seo7.es/ru/servicios/bots-messengers/faq-support - ES: https://seo7.es/es/servicios/bots-messengers/faq-support ## schema.org markup ```json { "@context": "https://schema.org", "@type": "Service", "name": "FAQ Support Chatbot 24/7 for Business", "description": "FAQ support chatbot across Spain: answers customers 24/7 from your knowledge base, cuts support load and escalates complex cases to an agent. Quote in 24-48 h.", "url": "https://seo7.es/en/servicios/bots-messengers/faq-support", "mainEntityOfPage": "https://seo7.es/en/servicios/bots-messengers/faq-support", "inLanguage": "en-GB", "provider": { "@type": "Organization", "name": "SEO7.ES", "url": "https://seo7.es/" }, "areaServed": "ES", "isPartOf": { "@type": "WebSite", "name": "SEO7.ES", "url": "https://seo7.es/" }, "publisher": { "@type": "Organization", "name": "SEO7.ES", "url": "https://seo7.es/" } } ```