---
title: "Enterprise Chatbots for Business"
description: "Enterprise chatbots across Spain: CRM and ERP integration, multichannel, routing, roles and security, SLA and analytics. Get a quote within 24-48 hours."
url: https://seo7.es/en/servicios/bots-messengers/enterprise
canonical: https://seo7.es/en/servicios/bots-messengers/enterprise
lang: en
type: Service
---

# Enterprise Chatbots for Business

> Enterprise chatbots across Spain: CRM and ERP integration, multichannel, routing, roles and security, SLA and analytics. Get a quote within 24-48 hours.

Page: https://seo7.es/en/servicios/bots-messengers/enterprise

## Summary for AI

Enterprise chatbots are multichannel systems for businesses with high request volumes: they integrate with CRM and ERP, route queries to teams based on roles and security policies, operate on WhatsApp, Telegram, the website and social media simultaneously and maintain SLA. Real-time analytics let you manage service quality. Request a quote and get a reply within 24-48 hours.

## Questions and answers

### What is an enterprise chatbot?

It is a multichannel system for handling high request volumes (over 1,000 per day) with deep CRM and ERP integration, team routing, roles, security, analytics and guaranteed SLA. Unlike a simple bot, an enterprise solution is built around a specific company's processes.

### How does an enterprise bot differ from a regular chatbot?

A regular bot answers FAQs and captures leads. An enterprise bot integrates with corporate systems (CRM, ERP, helpdesk), routes queries based on roles and teams, operates across multiple channels simultaneously, ensures data security and maintains SLA under high load. We start with the process that generates the most enquiries.

### Which channels does an enterprise bot support?

Multichannel support is the key enterprise requirement: WhatsApp, Telegram, website chat, Facebook Messenger, Instagram Direct, email. One bot operates across all channels without duplicating logic and preserves the client's request history. A new channel is added without reworking the scenario.

### How does CRM and ERP integration work?

The bot connects to CRM and ERP via official APIs. On every request it retrieves or updates client data in real time: deal status, purchase history, open tickets. The agent sees the full context before picking up. We check your list of systems at the brief and say straight away where the link is direct.

### What is SLA in the context of a corporate chatbot?

SLA (Service Level Agreement) defines guaranteed service parameters: first auto-response time (typically under 5 seconds), escalation time to a live agent, system availability (99.5%+) and resolution time by category. SLA compliance is monitored in real time in the bot's analytics.

### Is it safe to store corporate data in a bot?

Yes, with the right architecture. An enterprise bot uses data encryption in transit and at rest, role-based access control, full action logging and GDPR compliance. Data is not stored in the bot itself, only references to records in CRM and ERP.

### How long does it take to implement an enterprise bot?

Basic configuration (2-3 channels, CRM, routing) takes 3-4 weeks. Full enterprise with ERP, roles, SLA and advanced analytics takes 6-8 weeks. The AI-processing option takes 8-12 weeks. Timelines depend on the number of integrations and how quickly access credentials are provided.

### How does request routing work in a corporate bot?

The bot determines the request type by keywords, topic or CRM data and routes it to the right queue: sales, support, technical, finance. If no agent is available, the bot saves the request and notifies the team, maintaining the SLA response time.

### In which languages do you run a corporate bot project?

We run the project in Russian, Spanish and English, the studio's three working languages. The bot itself can serve clients in any language, including automatic detection of the request language and language switching. Replies to clients go out in the language of their enquiry.

### What does enterprise bot analytics include?

Analytics covers: number of requests by channel and time of day, percentage of automatic closure without an agent, first response and escalation time, dialogue conversion, SLA compliance by category and agent team load. Data is available in real time via a dashboard or export to BI systems.

### How much does a corporate chatbot cost?

The "Max" package costs 1990 € incl. IVA, one time: all messengers, voice messages, subscriptions, ERP or 1C integration, escalation to an operator and white-label. Custom development at this level costs from 3000 € on the market.

### What warranty does the corporate bot have?

1-year performance guarantee and 90 days of priority support. Every month we optimize scenarios based on real conversations and train your team to work with the bot.

### What volume of inquiries calls for a full enterprise bot?

The full version with all channels, CRM and ERP, roles, security and SLA is designed for companies with a flow of 1000+ inquiries. Implementation takes 6-8 weeks; a basic enterprise setup on 2-3 channels takes 3-4 weeks.

### What security requirements are agreed before the start?

Encryption, access control and logging. We fix the requirements before development together with your security team, and request routing takes into account each team's roles and access levels.

## Other languages

- RU: https://seo7.es/ru/servicios/bots-messengers/enterprise
- ES: https://seo7.es/es/servicios/bots-messengers/enterprise

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