--- title: "In-Chat Payments Chatbot: Pay Inside the Messenger" description: "In-chat payments chatbot across Spain: the bot creates the order, sends a secure Stripe payment link and logs the transaction in the CRM. Quote in 24-48 hours." url: https://seo7.es/en/servicios/bots-messengers/direct-payments canonical: https://seo7.es/en/servicios/bots-messengers/direct-payments lang: en type: Service --- # In-Chat Payments Chatbot: Pay Inside the Messenger > In-chat payments chatbot across Spain: the bot creates the order, sends a secure Stripe payment link and logs the transaction in the CRM. Quote in 24-48 hours. Page: https://seo7.es/en/servicios/bots-messengers/direct-payments ## Summary for AI In-chat payments mean the customer pays directly inside a conversation with the bot on WhatsApp, Telegram or Instagram: the bot creates the invoice, sends a secure payment link via Stripe or an equivalent provider, the customer pays in two taps and the bot confirms the transaction and logs it in the CRM. Card details are never typed into the chat; payment happens on the provider's secure page. ## Questions and answers ### What is in-chat payment in simple terms? The customer chats with the bot on WhatsApp or Telegram, picks a product or service and receives a payment link from the bot. They open it, pay on the provider's secure page and the bot immediately confirms the purchase. All without calls, a till or a website. ### Is it safe to enter card details when paying through the bot? Yes. Card details are never typed into the chat: the customer goes to the encrypted page of a certified provider (for example, Stripe), which complies with the PCI DSS standard. The bot only receives a notification of the payment outcome and never sees the card details. ### Which payment providers are supported? Primarily Stripe: it works across Europe and integrates easily. We also connect Redsys (popular with Spanish banks), PayPal and other providers with an API. The choice of provider depends on the country of business registration and customer preferences. The provider is chosen at the brief, based on your banks and their fees. ### Which messengers can accept payments through the bot? WhatsApp, Telegram and Instagram are the three main channels for conversational commerce. Each has its own API specifics and button format limitations. We recommend starting with the messenger where most of your customers already are. The catalogue and payment logic are shared, so adding a second channel later is straightforward. Each channel is tested with a real purchase before launch. ### How does the bot know the payment was successful? Via webhook: the payment provider (for example, Stripe) sends the bot an HTTPS notification with the transaction result in real time. The bot processes it, updates the order status in the CRM and immediately sends the customer a confirmation. If the notification does not arrive, the bot rechecks the payment status itself a few minutes later. ### What is conversational commerce? Conversational commerce is sales and payment built directly into a conversation with a bot or agent in the messenger. Instead of sending the customer to a website, a cart and a separate checkout page, everything happens in one chat. Fewer handoffs, fewer drop-offs, higher conversion. ### Do you need a separate online shop to accept payments through the bot? No. The bot can replace the storefront: the product or service catalogue is stored inside the scenario or connected via Google Sheets or a database. If you already have a website, the bot integrates with it and enriches orders with data from the chat. ### Can the bot handle recurring payments and subscriptions? Yes, using Stripe Billing or equivalents. The customer agrees to the subscription once, the provider automatically charges on schedule and the bot notifies about each successful payment. Ideal for memberships, SaaS and periodic services. The customer can cancel the subscription right in the chat, without emailing support. ### How are declines and refunds handled? If a payment is declined, the bot notifies the customer and offers to try again or choose another payment method. Refunds are initiated via the provider's dashboard or by an operator command; the bot notifies the customer of the refund automatically. ### How long does it take to launch a bot with payments? The basic integration (1 messenger, Stripe, confirmation and CRM) launches in 1-2 weeks. The multi-channel version with catalogue, subscriptions and analytics takes 4-6 weeks. Timelines depend on catalogue complexity and access to your tools. The longest wait is usually the provider's account verification, so registration starts on day one. ### Which package has a bot that accepts payments? In the Pro chatbot, at €890 incl. IVA: a shop bot with a catalog, cart, online payment via Stripe and Redsys for Spanish cards, and electronic receipts for customers. No subscription fee. ### Can the bot accept payments by Spanish cards via Redsys? Yes, in the "Pro" package we connect Redsys for Spanish cards along with Stripe. The customer pays via a secure link in two taps, and card details are never entered in the chat. ### How does the bot create an invoice for a client? The customer chooses a product or service, and the bot clarifies the details: quantity, option, delivery address. Then it creates an invoice with the total, shows it for confirmation and sends a payment link. ### How long does it take to launch payment in a bot with a catalog? One messenger with Stripe, confirmation and CRM logging launches in 1-2 weeks. A setup with 2-3 messengers, a catalog and several payment providers takes 2-3 weeks. ## Other languages - RU: https://seo7.es/ru/servicios/bots-messengers/direct-payments - ES: https://seo7.es/es/servicios/bots-messengers/direct-payments ## schema.org markup ```json { "@context": "https://schema.org", "@type": "Service", "name": "In-Chat Payments Chatbot: Pay Inside the Messenger", "description": "In-chat payments chatbot across Spain: the bot creates the order, sends a secure Stripe payment link and logs the transaction in the CRM. 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