# Basic business chatbot

https://seo7.es/en/servicios/bots-messengers/basic-bot  
Updated: 2026-10-05

*Chatbots for business*

Greets clients, answers questions by script and captures leads 24/7 without a manager.

A basic chatbot is the fastest start without heavy development: it works on WhatsApp, Telegram or your site, guides the client through a script, collects contacts and sends the lead to a manager or CRM. Live in 1-2 weeks.

- **Active 24/7** The bot responds to clients at any hour, even when managers are offline.
- **Captures leads** Collects the client's name, contact and request, then sends it straight to the manager or CRM.
- **FAQ answers** Answers common questions via a ready script: prices, hours, address, terms.
- **Quick launch** No heavy development: ready script, channel connection and launch in 1-2 weeks.

## Quick answer

A basic business chatbot is a bot on WhatsApp, Telegram or your website that follows a ready script: greets the client, answers frequent questions, captures the request and sends the contact to a manager or CRM. It runs 24/7 without team involvement. Launched in 1-2 weeks without heavy development. Request a quote and we reply within 24-48 hours.

This page explains the basic business chatbot: what it does, how to launch it without heavy development and what it costs. By basic chatbot we mean a fixed-script solution without AI or model training: the bot greets the client, guides them through a dialogue branch, answers common questions, captures the request and sends the contact to a manager or CRM. Channels: WhatsApp, Telegram, website widget. This bot works 24/7 and takes routine load off the team from day one. Below you will find a step-by-step launch plan, a cost reference, the Gartner expert forecast, 10 common questions and our "Chatbots for business" packages with real prices.

## How do you launch a basic business chatbot?

### Start with a script and one channel: WhatsApp, Telegram or your site

Launching a basic chatbot does not require in-house developers. The key is to describe the script: how the bot greets the client, what questions it asks, what answers it gives and where it sends the lead. Then the script is built on a no-code platform or via the official messenger API and connected to the CRM or the team's Telegram/WhatsApp channel. The whole process takes 1-2 weeks from briefing to the first real conversation.

1. Choose the channel: WhatsApp Business API, Telegram bot or website widget.
2. List the most common client questions and ready answers for each.
3. Map the greeting script and dialogue branches (prices, address, services, booking).
4. Decide where to send the lead: to the manager in chat, by email or to the CRM.
5. Choose a build platform: Botmother, Wati, ManyChat, n8n or the native API.
6. Build the script on the platform and connect the channels via API.
7. Test the script on real dialogues and cover the edge cases.
8. Go live, measure lead volume and refine the script from the first data.

## How much does a basic business chatbot cost?

### Price depends on the number of scripts and channels, not company size

The cost of a basic chatbot depends on script complexity, the number of channels connected and whether there is a CRM integration. A simple bot with one channel and a standard script costs noticeably less than a multi-channel solution with a branched dialogue. Exact prices for "Chatbots for business" are in the packages block below; here is a level-by-level reference.

**Basic chatbot levels**

| Level | What it includes | Timeline | Who it fits |
| --- | --- | --- | --- |
| Start | 1 channel (Telegram or WhatsApp), FAQ script + lead capture | 1 week | Small business, first bot |
| Growth | 2 channels + CRM integration, branched script, lead handoff | 2 weeks | Business with incoming requests and a team |
| Multi-channel | WhatsApp + Telegram + site widget, CRM, dialogue analytics | 2-3 weeks | Business with clients across multiple channels |

## Why are businesses switching to chatbots for customer service?

### Chatbots respond instantly, 24/7, and free the team from routine

Clients increasingly refuse to wait hours for a reply: they message on WhatsApp or Telegram and want an instant response. A basic chatbot handles 70-80% of typical requests without a manager: price, address, hours, order status. That removes routine load from the team and speeds up first contact. Gartner predicts that by 2027 chatbots will become the primary customer service channel for about a quarter of organisations, a sustained trend.

### Expert opinion

> A bot covers evenings, weekends and the first minutes of waiting. Enquiries are lost precisely there, and they go not to the best but to whoever replied first.
>
> Evgenii Slepinin, Founder · Systems Architect · Lead Developer. Source: https://seo7.es/es/about

## In short: what a basic chatbot does and why your business needs it

A basic business chatbot is the fastest way to get started on WhatsApp, Telegram or your website without heavy development. The bot runs a ready script 24/7: greets the client, answers frequent questions, captures leads and sends them to a manager or CRM. That removes routine load from the team and speeds up first contact. Launch takes 1-2 weeks and cost depends on the number of channels and script complexity. Gartner confirms that chatbots are becoming the primary customer service channel, so implementing now means keeping up with the market. Request a quote and we will prepare your plan and estimate for "Chatbots for business" within 24-48 hours.

## Frequently asked questions

### What is a basic business chatbot?

It is a bot on WhatsApp, Telegram or your website that follows a ready script: greets the client, answers frequent questions, captures the request and sends the contact to a manager or CRM. It runs 24/7 without team involvement. It suits bookings, price enquiries and contact capture, where the answers are known in advance.

### How does a basic chatbot differ from an AI bot?

A basic chatbot follows a predefined script: it guides the client through dialogue branches with ready answers. An AI bot understands free text and generates responses. The basic one is faster, cheaper and more predictable for standard tasks. If customer questions repeat and fit into a dozen branches, there is no point paying extra for AI.

### Which channels does the basic chatbot work on?

WhatsApp (via WhatsApp Business API), Telegram (via Bot API) and a website widget. You can launch on one channel and add the rest later without reworking the script. The script is shared across channels, so the customer gets the same answers wherever they write, and the team handles all dialogues from one place.

### How long does it take to launch a chatbot?

A basic single-channel bot launches in 1 week. A two-channel solution with CRM takes 2 weeks. The multi-channel option takes 2-3 weeks. Timelines depend on script readiness and access availability. Agreeing the answer texts with you takes the most time, so it pays to collect the list of frequent questions before the start.

### Do you need a developer to launch the bot?

No. A basic script is built on no-code platforms (Botmother, Wati, ManyChat) or via the native messenger API. We set everything up turnkey and hand over a working bot with team instructions. Afterwards the team can change answer texts and add branches on its own, without our involvement.

### How does the bot hand off leads to the manager?

The bot collects contact details and the request, then sends them to the team's Telegram chat, email or directly to the CRM via API integration. The manager gets a notification and can continue the conversation. If the manager has not replied during working hours, the bot reminds the customer that the request was received and states the reply time.

### Can the script be changed after launch?

Yes. Scripts are built on flexible platforms, and changes are applied quickly without a rewrite. We can maintain the bot or hand you control with instructions. Usually, after the first month, the script is extended with the questions customers asked most often.

### What languages can the chatbot work in?

The script is written in any language: Russian, Spanish, English or a combination. SEO7.ES studio runs projects in three languages and sets up multilingual scripts when needed. The bot detects the language from the first message or offers to pick it with a button at the start of the dialogue.

### How many leads per month can a basic chatbot handle?

A basic chatbot has no dialogue limit: it handles unlimited users in parallel 24/7. Limits may come from the platform plan or the WhatsApp Business API tier. For a small business the platforms' basic plans are usually more than enough; as the flow grows, we move to the next plan without rebuilding the bot.

### What is included in the chatbot setup price?

Task analysis, script development, bot build on the platform, channel connections (WhatsApp/Telegram/site), CRM integration, testing and team instructions. Platform subscriptions are paid separately at their own rates. We state the subscription cost before the start, so you see the full budget and not just our part.